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Focus: the University’s change and continuous improvement team

Focus is the University’s change and continuous improvement team. We work on a range of activities including service reviews, projects and consultancy to support the University’s professional services strategy and empower staff to shape better ways of working. Our approach is to partner with faculties and departments, to collaborate and enable improvement activities using our proven tools and methodologies.
The Focus Podcast brings you conversations with colleagues around the University who have benefitted from using Focus tools. You’ll hear how Focus tools helped their teams to collaborate, identify opportunities and improve their processes and ways of working.

# Episode Title Description People Date
2 Enhancing staff and customer experience at the Bodleian How has Bodleian Admissions team used Focus tools to improve ways of working and enhance customer experience across office-based and remote situations? The Bodleian’s Athena Demetriou talks with Focus team’s Roberta Burtsal. Roberta Burtsal, Athena Demetriou 28 Feb 2022
1 Choosing and using Focus tools in Finance Division Finance Division made significant improvements to processes used across the University via a continuous improvement approach. Finance’s David Assirati reflects on his experience of introducing Focus tools locally. Jo Hoskins, David Assirati 28 Feb 2022